Need to cancel your Disneyland vacation or get a refund due to health concerns? It’s true, the latest health outbreak is affecting Disney Parks around the world. Beyond that, other unpredictable things happen, plans change or someone comes down with a bug and you feel like there are no other options.
Today we’re talking how to cancel your Disneyland trip due to healthy scares or other concerns. It’s a rare, but familiar conversation. I just spoke to a friend who needs a Disneyland do-over. Her kids had belly aches the night before their 6:00 am flight, which turned into full fledge illnesses after they arrived in Anaheim—but only after they missed their flight to Disneyland and spent hours waiting at the airport.
Important notes about the temporary closure at Disneyland Resort. For the most accurate information on how to protect your family and Disney park closures around the world see the following:
- Disneyland Resort will close temporarily on March 15, 2020. See the closure notice here.
- Disneyland extends ticket expiration dates, all the details here.
- What to do while the kids are out of school with Disneyland inspired learning
Whether you’re in the middle of a vacation, a few weeks out or even a couple of hours before your plane takes off to Disneyland, here is exactly what you need to do to maximize refunds and lose as little money as possible, even during coronavirus.
Disneyland Resort Health Updates
A Message from Disney Chief Medical Officer Dr. Pamela Hymel
As you may know from the news, [CV] commonly known as [CV], has become a more widespread concern. Our thoughts are with those affected and we want to share more information with you about our efforts to help keep our guests, cast members, and communities safe and healthy.
We are carefully monitoring the evolving coronavirus situation and are in regular contact with health agencies for information and guidance. Walt Disney World Resort and Disneyland Resort are open and welcoming guests and we continue to implement preventive measures in line with the recommendations of the Centers for Disease Control and Prevention (CDC), as well as state and local health agencies. For example, we have added additional hand sanitizers throughout the park, increased the frequency of cleaning and disinfection in high guest contact areas, and are providing information about good hygiene practices and illness prevention to our guests and cast members.
Walt Disney World, Disneyland and all of our parks and resorts around the world have high standards of cleanliness and health and safety protocols in place, such as:
- Training for cast members, with ongoing reinforcement on a regular basis
- Defined cycles for frequent cleaning and disinfection of targeted areas
- Easy access to handwashing facilities and hand sanitizers
- Quick response to spills, trash and other situations
- End of day sanitation procedures for restroom, kitchen, and other facilities
- Frequent cleaning and “wash down” of outdoor locations, including walkways and queues
Additionally, a list of First Aid and hand sanitizer locations is available in the Walt Disney World/My Disney Experience and Disneyland apps.
The CDC recommends everyday preventive actions to help prevent the spread of respiratory illnesses… such as staying home when sick, washing hands often with soap and water for at least 20 seconds, following proper respiratory cough etiquette, avoiding close contact with people who are sick and avoiding touching eyes, nose, and mouth with unwashed hands. We continue to communicate about these recommendations, as well as other important health information, to our cast.
The CDC provides more detailed coronavirus information on its website and your personal physician is a valuable resource for specific medical questions you may have.
As always, our focus is on the health and well-being of our cast members, guests and the larger community, and we look forward to welcoming you at our parks very soon. If you have any questions about visiting Walt Disney World Resort or Disneyland Resort, or about our response to coronavirus, you can learn more on the Walt Disney World, Disneyland, or Disney Cruise Line websites, or call 407-WDisney.
Thank you, Pamela Hymel MD Chief Medical Officer Disney Parks, Experiences and Products
Disneyland Installs More Sanitation Stations
Onsite you will see a few changes at Disneyland Resort, but rest assured there are also plenty of things going on that is unseen.
You can now locate hand-sanitation stations throughout the resort via the Disneyland App:
- Disneyland City Hall, most dining locations, First Aid Center, Baby Care Center, some ride exits and more
- California Adventure Chamber of Commerce, most dining locations, , Baby Care Center, some ride exits and more
- Downtown Disney security screening tents, tram loading/unloading
- Disneyland Resort Hotel entrances and lobbies, dining facilities
Disneyland Resort has also added a Q&A section on their app regarding their response to the health crisis.
Do you have further questions on how Disney is responding? Please leave them in the comments.
How to Cancel Disneyland Flights
Keep in mind you will have the most success when you have booked directly with the airline/hotel/shuttle, rather than through third-party websites. And if you booked with a travel agent like Get Away Today, be sure to give them a call as soon as possible.
Call your airline (or visit their website) as soon as you know your Disneyland plans have changed. You can get a refund on a non-refundable ticket if you’ve booked in the last 24 hours and your flight is at least 7 days out, per U.S. Department of Transportation regulations. If this doesn’t apply to you, keep reading.
Southwest Airlines refunds. Southwest offers refunds in the form of airline credit, which must be used by the date you originally bought your ticket AND ONLY for the person named on the ticket. Cancel or modify your Southwest flight to Disneyland here.
Alaska Airlines allows free cancellations up to 60 days before your departure. Any sooner than that and there will be a fee involved. Cancel your Alaska airlines reservation here.
JetBlue cancellation costs vary depending on the amount you paid for your ticket. If you need to cancel your Disneyland trip with JetBlue, see their fees here.
How to get Disneyland Tickets Refund
Besides offering discount Disneyland tickets and incredible savings on hotel packages, Get Away Today also has their unbeatable “Peace of Mind Plan”. This protection plan is offers free hotel changes, free reschedules, change hotel nights, change tickets and more all for a small, one-time fee. When booking, be sure to select Peace of Mind Plan at checkout.
Note: Get Away Today’s Disneyland tickets are always refundable.
If you bought your tickets through the Disneyland Resort itself, notice the expiration date in the fine print. You usually have about one year to use your tickets.
If you bought value or regular day tickets but now need to visit on a peak day, you can always upgrade your tickets at guest services. Read more about Disneyland’s ticketing structure here.
This came in super handy when my dad accidentally bought 3 extra tickets (darn it, right?!). We saved them for the next year without a problem. If your tickets expire before you expect to use them, you can always visit a ticket window in the morning at simply pay a fee to get them to current pricing. The ticket must have never been used (even for a day) to take advantage of this perk.
How to Cancel your Disneyland Hotel
Unless you’ve booked a non-refundable, pay-in-advance hotel room, you generally have 24 hours prior to local check in time to cancel. I always put a “cancel hotel” reminder in my phone for an hour or so before the local check in time just in case anything happens.
If you’re too late to cancel during the health scare, I highly recommend calling your hotel directly to see if they can take care of you.
If you’re simply rescheduling, call the hotel to change your dates (some fees may apply). And of course, it never hurts to call the hotel directly and speak with the manager on duty to make cancellation requests.
How to Cancel Disneyland Dining Reservations
Most Disneyland dining venues require you cancel 24 hours prior to your reservation, some more. Call Disneyland Dining at 714-781-3463 as soon as your plans change to avoid a per-person cancellation fee.
They’re usually very understanding, even with last minute cancellations if you call and explain your cancellation needs.
How to get a Refund for Disneyland Car Rentals or Shuttles
Unless you have paid in advance or purchased vacation package bundle, you can cancel car rental reservations without any fee even hours after you should have picked up the car. This happened to me on a recent vacation when I ended up not needing a rental and only got around to calling the company later in the day.
Car rental companies do not require a credit card to make a reservation, so this Disneyland cancellation is usually fee-free.
Shuttle cancellation prices will vary from company to company, call them directly and explain your situation to see what they can do. Be sure to mention if you plan to reschedule.
Cancelling a Disneyland vacation is never a fun thought, but when the unexpected happens, be sure to keep this article on file so you can save yourself as much money as possible.
It’s a super bummer when we need to cancel anything we’ve been looking forward to. How else can I help? What else do you need to know about cancelling your Disneyland vacation?